Telehealth Takes Flight During COVID-19

community updates and press releases

Hamilton Center Serves 6,153 in One Month

Hamilton Center Inc. announced today that in just over one month (March 25, 2020 – April 28,2020), a total of 6,153 consumers have received behavioral health or substance abuse services using telemedicine –  telephonic and video conferencing technology.

These 6,153 consumers represent over 22,000 services delivered remotely in central and west central Indiana.

Although Hamilton Center offices remain open for crisis and for those that need to be seen fact to face, beginning mid-March, Hamilton Center Inc. lead by CEO Melvin L. Burks began initiating a plan to send 400 staff home to work remotely.  This included both administrative and clinical staff. 

“We are pleased that our plans are working and that healthcare operations continue despite this new service delivery process, said Melvin L. Burks.  It is critical that mental health and substance abuse services continue to assist those in need throughout our regional footprint” he added.

“The services represented by these numbers include therapy, medication management and community based services such as case management and skills training,” said Mark Collins, Chief Clinical Officer.  I would like to thank our hundreds of providers who are reaching out to those in need,” he added.

In addition to individual services, clients struggling with substance abuse issues can now join virtual group therapy sessions. 

Despite the many services being delivered by telemedicine, offices continue to be open for walk ins and crisis. People are encouraged to call or walk in for immediate service.

For additional information on services and coping strategies during this time, call the Access Center at 800-742-0787 or visit


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