Case Manager I
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Department: All locations
Division: Satellite Services & Vigo County Services
Supervised By: Program Manager
FLSA Status: Exempt/Regular/Full-time or Part-time
Effective Date: July 2014
Case Management consists of services that help consumers gain access to needed medical, social, educational, and other services. This includes direct assistance in gaining access to services, coordination of care, oversight of the entire case, and linkage to appropriate services. Case Managements includes: (1) assessment of the eligible consumer to determine service needs; (2) development of an individualized integrated care plan; (3) referral and related activities to help the consumer obtain needed services; (4) monitoring and follow-up; and (5) evaluation. Case Management does not include direct delivery of medical, clinical, or other direct services. Case Management is on behalf of the consumer, not to the consumer, and is management of the case, not the consumer.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of each individual case.
- Works with supervisory assistance evaluating possible courses of conduct and making decisions where there is no opportunity to seek supervisory assistance.
- Maintains an active caseload providing interventions as needed and within area of expertise and limits of credentials; assures procurement of additional services as needed
- Acquires and provides to the team the detailed information regarding an assigned client to establish the foundation for the Treatment Plan
- Works with the client on a day-to-day basis using professional judgment and discretion to implement the team determined Treatment Plan
- Assists in development, implementation and revision of individual treatment plans; assures that services provided are specified in the Treatment Plan and monitors progress toward treatment goals
- Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals
- Provides crisis management for clients; makes linkages for interventions as appropriate
- Provides individual and group Activities of Daily Living (ADL) training.
- Maintains client and program records in accordance with applicable standards and regulations, grant requirements, etc.
- Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
- Participates in continuing education activities, remaining knowledgeable in area(s) of expertise
- Ability to demonstrate competent use of Profiler
- Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision
- Completion of required CANS and/or ANSA training and ongoing certification
- Timely completion of HAP paperwork and reassessments within specified deadlines
- Transport of clients in HCI vans to attend Partial Groups as assigned.
- Willingness to use reliable personal transportation in work capacity.
- Performs other duties as assigned
- Bachelor's degree in Psychology, Social Work, Sociology, Family/Consumer Sciences, Child Development, Substance Abuse, mental health, human services, Education, Criminology, Counseling, and Therapy Fields
- Only the above majors qualify for Case Manager II status.*
- Knowledge and skills in community based behavioral health care and case management preferred
- Good interpersonal and communication skills
- Ability to demonstrate competent use of Profiler
- Agreement to use personal transportation in work capacity including transporting clients
- Flexible scheduling required
* Case Manager I without qualifying major will not be eligible for CM II. No exceptions.
Certificates, Licenses, Registrations
- Valid driver's license in accordance with HCI Motor Vehicle Policy (Valid Chauffeurs License if drive 15-passenger vans with clients)
- Maintain current crisis prevention/intervention certification
- Maintain current American Red Cross CPR/1st Aid certification
While performing the duties of the job, the employee is regularly required to communicate in person or by telephone. The employee must be able to travel to client locations. The employee is frequently required to stand, walk, reach, bend; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee occasionally must sit. The employee must occasionally lift and/or move up to 40 pounds.
These characteristics are representative of those an employee may encounter performing the essential functions of the job. The employee works with seriously mentally ill individuals where a high degree of stress is possible. The position does not normally involve exposure to blood, body fluids or tissues; but it may require performing unplanned tasks where exposure may occur. The position requires the use of standard precautions.
Conditions of Employment
- Satisfactory reference and background investigation checks
- Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use
- Demonstrated computer literacy through successful completion of pre-employment testing may be required.
- Satisfactory completion of an Indiana Department of Child Services National Criminal fingerprinting background check, Indiana State Criminal History Check, Sex and Violent Offender Registry check, Child Protection Services History check and Local law enforcement agency/county sheriff check at the time of hire and every four years (or at contract renewal if more than one year has passed since last fingerprinting) for any employee that has direct contact on a regular and continuing basis with children supervised by DCS
- Completion of tuberculin screening no later than three days prior to the new employee's first work day and annually thereafter
- Completion of Center-wide new employee orientation and ALL required paperwork prior to reporting to work
- Completion of HCI Commitment to Quality Training
- Completion of Crisis Prevention Intervention (CPI) Training
- Completion of CPR/First Aid Training, Trauma Informed Care, and Relias Learning.
- Completion of HCI Case Management Training
- Completion of HCI OBHP training modules within one year from hire.
- Attendance at all mandatory staff development and training
- Successful completion of a six month on-the-job orientation period
- Participation in payroll electronic deposit
- Adherence to Compliance Program Plan
Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair pay decisions about jobs.